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Shipping & Returns
At Greenhouse Water Solutions, we’re committed to making your water treatment purchase and service experience simple, reliable, and transparent. Please review our Shipping, Returns, and Warranty policies below.
Shipping Policy
Coverage Area: We proudly ship products within Houston, TX, and surrounding areas up to a 50-mile radius.
Delivery Timeline: All orders are processed and delivered within 2–3 business days.
Shipping Cost: Shipping is 100% free within our service area.
Services & Installations: For repair or installation services, our team schedules appointments directly after your consultation to ensure the fastest turnaround possible.
Return & Refund Policy
Because every water system we provide is custom-selected after a free consultation and testing, we keep our return policy straightforward:
Return Window: You may request a return within 3 days of delivery.
Condition of Product: Only unused and unopened items are eligible for return.
Return Shipping: We cover all return shipping costs within our service area.
Refunds & Exchanges: Please note that we do not offer refunds, exchanges, or store credit, as each system is ordered specifically based on your home’s water needs.
Warranty Coverage
Product Warranty
All water treatment systems are protected under their manufacturer’s warranty. Coverage may vary depending on the product:
Water Softeners: 1–10 years, depending on brand and model
RO Systems & Filters: Typically 1 year
UV Systems: Manufacturer-specified warranty periods
Please refer to your product documentation for exact warranty terms.
Service Warranty
Our repair and installation services come with a 30-day labor warranty from the date of service. If any issues arise, our team will resolve them promptly at no extra charge.
Frequently Asked Questions
1. Can I track my shipment?
Yes. Once your order is scheduled for delivery, our team will provide you with delivery updates and an estimated arrival window.
2. What happens if my system arrives damaged?
If your product is damaged in transit, contact us immediately. We’ll arrange a replacement or repair at no cost to you.
3. Do you install the systems you ship?
Yes! Along with shipping, we provide professional installation services within Houston and the surrounding 50-mile area.
4. Can I return a system after installation?
Unfortunately, no. Once a system is installed, it is considered used and is not eligible for return.
5. How do I request a return?
Simply contact our customer service team within 3 days of delivery, and we’ll arrange the return pickup at no charge.
Questions About Shipping, Returns, or Warranty?
Our team is here to help you every step of the way. If you have any questions about your order, warranty coverage, or service appointments, please contact us:
Email: [email protected]
Phone: (281) 918-9177
Serving Houston, TX, and surrounding areas within 50 miles